In addition, JP1/IT Desktop Management 2 BHO must be enabled in the list of add-ons displayed by selecting Tools, Manage Add-ons, and then Toolbars and Extensions. The add-on for Web access monitoring that is added to the user's computer must be enabled. Note that this check box is cleared by default for Internet Explorer installed in Windows Server 2012 and Windows

The Enable third-party browser extensions check box must be selected on the Advanced Settings tab in the Internet Options dialog box. In the properties for each printer, Print and Manage Documents must be allowed for all logged on users. Operation logs for the following e-mail clients can be acquired: Of add-ons displayed by selecting Tools, Manage Add-ons, and then Toolbars and Extensions. If your Web browser is Internet Explorer 10 or 11, the JP1/IT Desktop Management 2 FUO add-on must be enabled in the list If your Web browser is Internet Explorer 10 or 11, the Enable third-party browser extensions check box must be selected on the Advanced Settings tab in the Internet Options dialog box. Operation logs for the following Web browsers can be acquired: The combined length of the file name and folder name for logged programs must be less than 260 characters.įile and folder operation in the computer Prerequisites for acquiring an operation log vary depending on the log type, as described in the following table. To acquire operation logs, the agent must be installed on the computer from which you want to acquire operation logs. 4.3.5 Prerequisites for acquiring operation logs

Prerequisites for internet explorer 11